Receptionist
Position Description:
Centre for the City (CFTC) Receptionist provides critical first welcome over phone, in person, and email to newcomers during open office hours. Most importantly, they enjoy life-giving, learning conversations with people of all faiths, ages and cultures, and are able to proactively and creatively take initiative in problem solving situations.
Participation Level:
OWN – At this level the Team member demonstrates an ongoing engagement in the ministry. The person has a deeper understanding of the ministry and will have a high level of commitment to it and the team. They will often be involved in recruiting others.
Responsibilities:
- Answer the phone, take messages, and direct to appropriate help
- Welcome new visitors with warmth and care, listening to determine needs, and directing to appropriate resources, both at CFTC and elsewhere in the city
- Work with CFTC staff to respond to email requests for information.
- Be knowledgeable about and help newcomers to access CFTC programs and events
- Greet regular visitors and intentionally develop relationships with them
- Be proactive in ensuring an environment of safety, trust, and respect in the CFTC area
- In quiet times, provide administrative, community and event support as needed
Time Commitment:
- Weekly (9:00am-12:00pm), Monday, Tuesday or Thursday
- Weekly (12:00 – 3:00 pm) Monday, Tuesday or Thursday
Qualifications:
- Understanding of, and agreement with, the CSC Statement of Faith, Mission and Pursuits (cf https://cschurch.ca/resource/our-statement-of-faith)
- Christ-like love and respect for new immigrants/people of other faiths and cultures
- Prior immigrant serving and/or intercultural life experience is an asset
- Attitude of curiosity, openness, patience and flexibility. Prior knowledge or interest in learning about resources for new immigrants and refugees
- Ability to speak Spanish is an asset
Application Requirements:
- Interview with ministry staff
- CSC Getting Involved Form
- Ministry Partnership (Volunteer) Agreement
- Two References
- Confidentiality Agreement
- Police Check
- Model Release Form
Training
- Introduction to Centre for the City
- Familiarization with CFTC Volunteer manual
- Foreign to Familiar: reading and response
- Intercultural Competence Workshop
- Participation in ongoing CFTC volunteer trainings
Personal Value
- Opportunity to serve God & others with the gift of hospitality (Rom 12:5-6)
- Friendship with like-minded volunteers and new Canadians
- Opportunity to learn from people of other faiths and cultures
Position reports to: Administrative Assistant (CFTC)
Ministry Contact Person: Administrative Assistant (CFTC)
Prayer Opportunities:
- For each person to feel belonging, connection and safety and to experience God’s love for them
- For the home countries which they may be fleeing from, and for their families
- For opportunities to share Christ in spiritual conversations
Opportunity Details:
Tags:
Area: At Centre Street
Is Ministry: No
Ministry: CFTC – New Canadian Hub
Spiritual Gifts: Administration, Discernment, Hospitality, Service
Parent Connection Group: Centre for the City
Volunteer Profiles PDF:
Is this for the public: Yes
Volunteer Category:
Application Requirements: Getting Involved Form
Connector for this Volunteer Opportunity:
Connect